Ticket Faqs

Does my pass include food?

No, Fast Access Passes only cover the entry fee to the venue(s). Pass holders are responsible for any required food/beverage minimum at the venue(s). 

I have a Fast Access Pass, am I guaranteed admission?

Although passholders receive priority entry into each venue when they arrive before doors open, all venues have a capacity, so admission is not guaranteed.  Venue capacity limitations are based on Metro Nashville Fire Codes.  If a venue has filled to capacity or requires reservations, festival staff may refuse admission.

Are Fast Access Passes Refundable?

No, we are not able to refund a Fast Access Pass purchase for any reason.

Tickets are not for resale and NSAI reserves the right to deny the sale of tickets to resellers. 

What time do doors open?

Doors will open 30 minutes prior to show-time (with the exception of the Bluebird Cafe early shows and all shows at 3rd and Lindsley where doors open 1 hour prior to showtime) Once doors open, the PASS line will be accepted first, followed by the CASH LINE until the venue hits capacity.

 
Passes and single-show tickets are not refundable or transferable for any reason. 

How does festival admission work?

Every venue will have two lines, a 'Fast Access Pass' line and a 'Cash Line'. All attendees in the Fast Access Pass line will be admitted before Cash Line attendees may enter.

The majority of our events are first-come, first-serve, so “seat holds” are not permitted. Venue capacity is determined as attendees enter the venue so it is not possible to “hold a seat” for someone who has not yet been admitted to the venue. 

I don't have a pass, how can I attend a show?

If you would like to come to a show but do not have a pass, locate and line up in the CASH LINE. Once all pass holders enter the venue, CASH LINE attendees are admitted until the venue hits capacity.

PASS PICKUP SCHEDULE

All passes must be picked up at NSAI (1710 Roy Acuff Place, Nashville, TN 37203). Unfortunately, we are unable to distribute passes by mail.

PASS PICK-UP SCHEDULE

MARCH 17-20 - 10:00 AM - 4:00 PM | MARCH 23-27 - 8:00 AM - 5:00 PM

Is there more than one type of pass?

All festival passes available for purchase online are the same. The only other type of admission is by paying cash at-the-door.